I went to the cell phone store yesterday because I had an hour to spare after a meeting got canceled, and because I was a year overdue for an upgrade, and because sometimes a lady simply needs to upgrade herself. Now, as a few of you know from tedious personal experience, I don’t do casual research; if I want to know about something I am going to know everything about that thing. If research were hunting I’d be carrying an AK-47 into the woods. Shock-and-awe information acquisition. Last spring, when the boyfriend and I decided to shop for a used car, I arrived on the lots with a clutch of spreadsheets, a checklist, and some notes about Subaru engine design. And I relished it.
So when I say “I went to the cell phone store to look at new phones,” what I mean is “after acquiring massive amounts of information about various phones available on my carrier, I went to the cell phone store to look at the three I liked best and also to pepper the salesman with questions about specifics and plan costs.” Don’t get me wrong, I’m never a jerk about this. There’s no excuse for being a jerk to customer service people. I don’t care if you’ve had a bad day, or if the service is subpar, even. No excuse. I know this as a former customer service worker and also as a human being — look, it’s not rocket science. Don’t be a jerk. Do ask your questions.
At the store, with the devices in front of me, I ruled out one of the three contenders while I waited for the salesman to finish helping another customer. That left two options, let’s call them the “Blueberry Concavity” and the “Mamsung Palin,” to avoid any accusations of shilling. I quite liked the Blueberry Concavity but the Mamsung Palin had a number of attractive features, so I thought I’d see what the salesman had to say about the merits of one vs. the other. After pretending to listen to my preferences and concerns, he strongly recommended the Blueberry Concavity. “It comes in purple!” he said.
It comes in purple! It comes in purple! Oh boy! I am such a special princess!
But even special princesses need to access their data, so I asked a couple of questions about data plans and syncing with multiple email accounts, and the salesman was happy to provide technical details about the Blueberry Concavity…
…to my boyfriend. Who was standing a foot behind me, staring alternately at the wall and at his own phone (which, to be honest, isn’t as slick as either the Blueberry Concavity or the Mamsung Palin). Have you ever performed “improv theater”? Shut up, yes you did, in high school. I felt like I was stuck in a terrible scene with a selfish performer who simply would not “throw me the ball,” no matter how many times I “threw the ball” to him:
Me (to Salesman): This new version of the Blueberry Concavity has built-in wi-fi, right? Is that something that’s going to activate automatically whenever I’m near a signal, or do I just enable it when I want it?
Salesman (to Disinterested Boyfriend): It’s got the wi-fi, and you turn it on if you need it. There’s a setting where you can manage your connections.
Disinterested Boyfriend: …
Me (to Salesman, loudly): Great! Thanks! I think I will buy this phone, with my money!
Salesman (to Disinterested Boyfriend): Fantastic. If you’ll step over to the register, I’ll get the paperwork going.
I know what you’re wondering. Yep, I bought the purple Blueberry Concavity (according to the package, it’s “smoky violet”). I liked it better than the black one, and I always toss my phone in my bag or my pocket, and it’s easier to find if it’s a light color. I’d have gone with silver if that were an option, but it wasn’t. Also: I happen to like purple and its variant colors. Including smoky violet. In fact, today, I’m wearing a button-down shirt that’s distinctly mulberryish.
Yet for a good thirty seconds there at the store I debated my preference for the smoky violet Concavity, thinking I should choose the black one to make a point, to keep this guy from thinking he knew what kind of customer I am. You’re not closing a sale with that “It comes in purple” line, bub, not after talking over my head for the past ten minutes. Then I came to my senses. Just as there is never a good reason for being rude to customer service people, there is never a good reason to question things like your favorite colors. What the hell is the point of that? Why should anyone ever do that? You can’t make me do that, salesguy. I’m going to get what I want, and the thing I want happens to come in a color I enjoy. Done and done.
I should add that the salesman was wearing a pink shirt. It looked very nice on him, though I personally do not care for pink.
